If you question is not listed please contact us.

Are your prices including or plus VAT?

All prices on the CarChem website are inclusive of VAT. The price you see is the price you pay.

What payment methods do you accept?

We accept most. If you do not wish to use the online payment processor for card payments just click the ''pay by invoice'' icon next to each product. You can then pay by cheque etc.

What are your delivery times?

Most products are with our clients within 2-3 days. Some products which are marked with a * can hold a slightly longer delivery. This is rare but can be an additional 2-3 days.

I need a Saturday delivery?

That is not a problem. We can arrange Saturday deliveries but they do incur an additional fee. Please call us for more information.

My product hasn't reached me yet?

Please call our office so that we can obtain tracking details for you.

Your product range is huge. How do I know which products to choose?

We understand that we do have a very large selection but this is to apply to every need. To help clients out we have marked our most popular for last year. If you are still stuck just call our office to speak to one of our advisors.

What warranty do you offer and what is your returns policy?

Please view our terms section on the website.

How do your products compare to Autoglym and Autosmart?

It is easy for us to say they are equally as good, however, to re-assure you, Autoglym actually re-brand some of the same chemicals that we supply. You will find that certain items are exactly the same, just cheaper.

Is it possible to dispatch my order the same day for next day delivery?

I may be possible. It is best to order before 10:00am for same day dispatch. You are however advised to call our offices to check before hand.

Why are you so much cheaper than other suppliers?

We do our best to keep our prices as low as possible. Our company is very cleverly organised and we have very good relationships with our suppliers. This means that you still get the same great quality but at a cheaper price.

Can I collect?

Collection is possible. You need to complete the pay by invoice form and choose collection. We will then contact you to arrange a time to collect.

I cannot see the pages properly on your website?

This is probably a problem with your cache. We may have updated the pages and your PC has stored the old ones. All you need to do is hold shift whilst pressing refresh.