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Please read this document
before accessing our
websites. By accessing this
website you agree to be
bound by the following Terms
& Conditions. Accepting
these Terms & Conditions
does not affect your
Statutory Rights.
Delivery
We process all orders as
they are received and goods
are sent out as soon as we
receive credit card
authorisation. Goods should
reach the customer within
three working days from
receipt of order, usually
much sooner. If this is not
possible we will contact the
customer and inform them.
Goods are delivered either
by courier or by post,
depending on their size and
value.
Pressure Washers and
Generators - CarChem takes
no responsibility for damage
by the courier on Pressure
Washers or Generators.
Collection is welcome on
these items and by choosing
delivery you do so at your
own risk.
Delivery Prices
Delivery prices are clearly
stated on the website when
you proceed to checkout.
These delivery charges apply
to mainland UK only. Customers living outside
the UK will be contacted when we receive
their order, we will inform
them of the delivery charge
applicable to their specific
order before processing.
Payment:
We accept most major
credit and debit cards
through the online processor
Paypal.com. Please note that
you do not need an account
to use Paypal.
Faulty Goods
In the unlikely event a
product is found to be
faulty, we are happy to
repair or replace it for you as per
Guarantee below. Please note
that we do not refund
purchases.
Guarantees
All of the following come
with at least one year
manufacturers warranty.
- Generators
- Pressure Washers
- Deodorising Machines
- Vacuum Cleaners
- Electrical Items
- Power Tools
During this 1 year period
you may return the goods to
the manufacturer (details
enclosed with product) or
CarChem Limited provided
they are still in the
original packaging with
corresponding paper work and
your receipt. Once the
goods have been viewed by
CarChem Limited and found to
be faulty they will be
repaired or replaced. If the
product is sent back to us
without original packaging
and paper work we will not
exchange but will hold the
product until received.
Please note that the return
shipping costs are at the
clients expense, not ours.
Any products found to be
misused or otherwise damaged
by the owner or the owners
courier will not be replaced
by CarChem Limited.
All Silverline products
are only covered by CarChem
Limited for 30 days. After
that time the product must
be returned to the
manufacturer who will repair
or replace it. Details of
your warranty with them can
be found on
http://www.silverlinetools.com/warranty.html
Mistakes
In the event of a mistake
being made with a customers
bill, order, receipt or
payment, we will correct the
problem as soon as possible.
Complaints
Our customers are very
important to us. We promise
to acknowledge all
complaints within five
days and to resolve all
problems as quickly and
efficiently as we can.
Please email all complaints
to
admin@carchem.co.uk We
endeavour to resolve all
complaints within seven
working days.
Law
These terms & Conditions
are governed by English law
and are subject to the
exclusive jurisdiction of
the English courts. |