Delivery
We process all orders as they are received and goods are sent out as soon as we receive credit card authorisation. Goods should reach the customer within three working days from receipt of order, usually much sooner.  If this is not possible we will contact the customer and inform them. Goods are delivered either by courier or by post, depending on their size and value.

Pressure Washers and Generators - CarChem takes no responsibility for damage by the courier on Pressure Washers or Generators. Collection is welcome on these items and by choosing delivery you do so at your own risk.

Delivery Prices
Delivery prices are clearly stated on the website when you proceed to checkout.   These delivery charges apply to mainland UK only.  Customers living outside the UK will be contacted when we receive their order, we will inform them of the delivery charge applicable to their specific order before processing.

Payment:
We accept most major credit and debit cards through the online processor Paypal.com. Please note that you do not need an account to use Paypal.

Faulty Goods
In the unlikely event a product is found to be faulty, we are happy to repair or replace it for you as per Guarantee below. Please note that we do not refund purchases.

Guarantees

All of the following come with at least one year manufacturers warranty. 

- Generators

- Pressure Washers

- Deodorising Machines

- Vacuum Cleaners

- Electrical Items

- Power Tools

During this 1 year period you may return the goods to the manufacturer (details enclosed with product) or CarChem Limited provided they are still in the original packaging with corresponding paper work and your receipt. Once the goods have been viewed by CarChem Limited and found to be faulty they will be repaired or replaced. If the product is sent back to us without original packaging and paper work we will not exchange but will hold the product until received. Please note that the return shipping costs are at the clients expense, not ours.

Any products found to be misused or otherwise damaged by the owner or the owners courier will not be replaced by CarChem Limited.

All Silverline products are only covered by CarChem Limited for 30 days. After that time the product must be returned to the manufacturer who will repair or replace it. Details of your warranty with them can be found on http://www.silverlinetools.com/warranty.html

Mistakes
In the event of a mistake being made with a customers bill, order, receipt or payment, we will correct the problem as soon as possible.

Complaints
Our customers are very important to us.  We promise to acknowledge all complaints within five days and to resolve all problems as quickly and efficiently as we can. Please email all complaints to admin@carchem.co.uk  We endeavour to resolve all complaints within seven working days.

Law
These terms & Conditions are governed by English law and are subject to the exclusive jurisdiction of the English courts.